Why Do Customers Use Social Networks for Customer Service? Because They Can…
Publicado em: 3 de outubro de 2012
See on Scoop.it – Neli Maria Mengalli’ Scoop.it! Space
Every day, an increasing number of connected consumers are taking to social networks to ask for help or express sentiment related to business or product related experiences; some do so to seek resolution from their peers, others broadcast questions or comments as a form of catharsis; and a smaller group of consumers actually hope to receive a response directly from the company.
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Neli Maria Mengalli
