Why Do Customers Use Social Networks for Customer Service? Because They Can…
Publicado 3 de outubro de 2012em:
Every day, an increasing number of connected consumers are taking to social networks to ask for help or express sentiment related to business or product related experiences; some do so to seek resolution from their peers, others broadcast questions or comments as a form of catharsis; and a smaller group of consumers actually hope to receive a response directly from the company.
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