The Broken Link of Social Customer Service
Posted 10 de maio de 2013on:
In February 2012, American Express published a report that found 46% of U.S. internet users stormed branded social media presences to express frustration about poor experiences.
Depending on internal processes and connectedness, chances are that customer sentiment will pass the first point of entry, but according to statistics, customer needs will become the victim a siloed enterprise.
See on www.briansolis.com